Privacy Policy

Effective Date: October 17, 2025

Acquired Vision Inc. (“we,” “us,” “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you interact with our website (acquiredvision.com), including through online forms, appointment bookings via Zoho Bookings, and SMS or MMS text messaging services. This policy complies with applicable laws, including the Telephone Consumer Protection Act (TCPA), 10DLC registration requirements, and general data protection principles such as those under GDPR where relevant.

By using our website, submitting information through our forms, or opting in to receive communications, you consent to the practices described in this policy.

Information We Collect

We collect the following types of personal information:

From Website Interactions and Forms

When you visit our website or submit information through online forms (e.g., contact forms or appointment booking):

  • Your name
  • Email address
  • Contact number (phone)
  • Any additional details you provide (e.g., message content or preferences)
  • Technical data, such as IP address, browser type, device information, and usage analytics (e.g., pages visited, time spent)

From SMS or MMS Communications

When you opt-in to receive SMS or MMS messages from us:

  • Your mobile telephone number
  • Your name (if provided)
  • Information you provide in response to our messages
  • Multimedia content (e.g., images, videos, or attachments) if you send or receive MMS messages
  • Technical data about message delivery (e.g., timestamps, delivery status, file metadata for MMS)

We do not collect sensitive personal information (e.g., health data) unless explicitly provided and necessary for our services.

How We Collect Your Information

We collect information through various methods:

  • Website Forms and Bookings: Directly from you when you fill out forms on acquiredvision.com, including the “Book an Appointment” form powered by Zoho Bookings, where you provide name, email, and contact number to schedule consultations.
  • Cookies and Analytics: Automatically via cookies and similar technologies when you browse our site (you can manage preferences via your browser settings).
  • SMS/MMS Opt-In: When you provide consent through:
    • Website forms or registration on acquiredvision.com.
    • Customer-initiated SMS or MMS: You initiate contact by sending a text message to (631) 629-5818.
    • Verbal consent: During a phone conversation with our team.
    • Responses to our messages.
  • Service Engagement: When you interact with our services, such as Yardi Voyager implementations, IT support, or consultations.

How We Use Your Information

We use your information to:

  • Process and confirm appointment bookings, send scheduling confirmations, reminders, or rescheduling notifications via email, SMS, or MMS.
  • Provide customer service, respond to inquiries, and deliver our services (e.g., IT consultations, project updates).
  • Send transactional communications, such as billing information or support notifications.
  • Send marketing messages (e.g., newsletters or promotions) only if you have provided explicit consent; you can unsubscribe at any time.
  • Improve our website, services, and communications through analytics, including engagement metrics for SMS/MMS and booking trends.
  • Comply with legal obligations, prevent fraud, and enhance security.

Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties under strict confidentiality agreements, including:

  • Zoho Corporation: To process appointment bookings via Zoho Bookings. Your data is subject to Zoho’s Privacy Policy (available at www.zoho.com/privacy.html). Zoho acts as a data processor and is committed to GDPR compliance and data security features like anti-spam protections and data deletion options.
  • SMS/MMS Service Providers: Such as gateways and carriers for message delivery.
  • Other Service Providers: For website hosting, analytics (e.g., Google Analytics), or email services, who are prohibited from using your data for their own marketing.
  • Legal Authorities: If required by law, such as in response to subpoenas or to protect our rights.

We ensure third parties handle your data securely and only for the purposes we specify.

Your Rights and Choices

You have control over your information:

  • Access, Correction, or Deletion: Contact us to request access, updates, or deletion of your data. We will respond within a reasonable timeframe (typically 30 days) in line with applicable laws.
  • Opt-Out of Marketing: Unsubscribe from emails via the link in messages or contact us. For SMS/MMS, reply “STOP” to any message.
  • SMS/MMS Specific:
    • Opt-Out: Reply “STOP” to stop receiving texts; you’ll get a confirmation.
    • Opt-In: Reply “START” to resume, or re-opt-in via website forms, customer-initiated messaging, or verbal consent.
    • Help: Reply “HELP” for more info or call (631) 629-5818.
  • Cookies: Manage via browser settings; our site uses essential cookies for functionality and optional ones for analytics (with consent banners where required).
  • Do Not Track: We honor browser Do Not Track signals where applicable.
  • GDPR Rights (if applicable): Right to object, restrict processing, data portability, or withdraw consent.

If you have concerns, contact us before filing a complaint with supervisory authorities.

Disclaimer for Forms and Communications: By submitting this form or texting us, you authorize Acquired Vision Inc. to contact you via email, phone, SMS, or MMS regarding your inquiry or appointment. Msg & data rates may apply for SMS/MMS. You can opt out at any time (e.g., reply STOP for texts). Acquired Vision Inc. is not liable for carrier charges. View our full Privacy Policy here.

Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards, including encryption for sensitive data (e.g., MMS content) and secure servers. However, no system is entirely risk-free.

We retain your information only as long as needed for the purposes outlined, legal requirements, or dispute resolution (e.g., booking records for 2 years; SMS logs for 1 year). After that, it is securely deleted or anonymized.

Children’s Privacy

Our services are not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from children. If we learn of such collection, we will delete it promptly.

International Data Transfers

If you are outside the U.S., your data may be transferred to and processed in the U.S., where Acquired Vision and Zoho operate. We ensure appropriate safeguards, such as standard contractual clauses, for any international transfers.

Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or laws. Updates will be posted here with the new effective date. Significant changes may be notified via email, website notice, or SMS/MMS. Continued use after updates means acceptance.

Contact Us

For questions, requests, or concerns about this Privacy Policy or your data:

Acquired Vision Inc. 123 Main Street Port Jefferson Station, New York Phone: (631) 629-5818 Email: Use the contact form on acquiredvision.com

This policy is available at acquiredvision.com/privacy-policy. For Zoho-specific inquiries, refer to their support at www.zoho.com.